Refund Policy

1. The online visit is free

The online visit is free, there is no consultation fee. When you book, we securely save a payment method, but you are not charged unless a US-licensed clinician reviews your assessment and prescribes a treatment. If no prescription is issued, you are never charged. If you are approved, your saved card is billed for your plan only at that point, and you see the price before it is billed.

2. Subscription refunds and cancellations

PepScribe subscriptions renew monthly. You can cancel at any time, with no contracts, cancellation fees, or retention calls. When you cancel, your subscription stops renewing and you are not charged again. The current billing period is not prorated. You keep any doses already shipped or scheduled for that period. Compounded medication that has already been dispensed and shipped cannot be returned or refunded, which is a requirement of 503A pharmacy regulation.

3. Damaged, lost, or late shipments

If your order arrives damaged, does not arrive, or is significantly delayed, contact support@pepscribe.com within 7 days of the expected delivery date. We will coordinate a replacement with our licensed 503A pharmacy network at no additional cost to you.

4. Disputed charges

If you believe a charge is incorrect, email support@pepscribe.com before opening a chargeback with your bank or card issuer. Most billing questions are resolved quickly once we can review the order together, and reaching out first is the fastest path to a refund if one is owed.

5. How to request a refund

Email support@pepscribe.com with your order reference. Approved refunds are issued to your original payment method. Refunds are processed through Stripe and typically appear within 5 to 10 business days, depending on your bank or card issuer.

6. Updates to this policy

We may update this Refund Policy from time to time. When we do, we revise the date at the top of this page. Continued use of PepScribe after an update means you accept the revised policy.

PepScribe is a technology platform. It does not practice medicine, compound medications, or dispense prescriptions. Telehealth services are provided by an independent US-licensed telehealth provider, and all prescribing decisions are made by independently licensed clinicians. Medications are compounded and dispensed by our licensed 503A pharmacy network in the USA. No hidden overseas supply chain.