Get in touch
Questions we haven't answered? Here's the fastest way to reach us. For clinical questions specific to your treatment, use the secure messaging in your patient account.
support@pepscribe.com
Questions about eligibility, billing, shipping, or anything else non-clinical. We reply within one business day.
Send an email →Check the FAQ first
Most common questions — pricing, eligibility, shipping, safety, how compounding works — are already answered there.
Open the FAQ →Take the assessment
Clinical eligibility is confirmed in the 3-minute assessment. No credit card. Not charged unless you're prescribed.
Start the assessment →What we can and can't answer
The support team can answer questions about eligibility, billing, shipping, your account, and how PepScribe works. We're happy to explain the 503A/503B compounding framework, the regulatory distinction between compounded and brand-name medications, and the clinician review process.
We cannot give medical advice. If you're already a patient and have a clinical question about your treatment — side effects, dosing, whether to continue or pause — that belongs in secure messaging with your prescribing clinician via your patient account. Support cannot relay clinical questions to your clinician for you.
If you're in a medical emergency, do not email us — call 911 or go to your nearest emergency room.